Whether you are a small business, entrepreneur or a large
multi-national corporation, customer service is defined by the
quality of the experience customers have when they interact with
your office-even if you are the only employee. Participants will
explore how to grow their business by building lasting
relationships with their customers.
Learn the key elements of
customer service that tells your customers you are open and
ready for business (even on a limited budget)
Identify the common customer
service mistakes made by entrepreneurs and small business
- Evaluate your current customer
service strategies through completing an internal audit.
- Develop a clear vision for
customer service for your business-What can your clients expect
of you? What are your limitations? How can you overcome these
- Learn strategies for handling
- Develop action steps to create a
customer service strategy for your business.