Customer Service strategies to enhance your business.

Whether you are a small business, entrepreneur or a large multi-national corporation, customer service is defined by the quality of the experience customers have when they interact with your office-even if you are the only employee.  Participants will explore how to grow their business by building lasting relationships with their customers.

Course Objectives:

  • Learn the key elements of customer service that tells your customers you are open and ready for business (even on a limited budget)

  • Identify the common customer service mistakes made by entrepreneurs and small business owners.

  • Evaluate your current customer service strategies through completing an internal audit.
  • Develop a clear vision for customer service for your business-What can your clients expect of you?  What are your limitations?  How can you overcome these limitations?
  • Learn strategies for handling difficult situations.
  • Develop action steps to create a customer service strategy for your business.
Workshop Format
  •  Half to 1-Day (4-6-hour) Workshop

  •  In-house and public workshops


Contact our office at (703) 660-8522 for
upcoming dates and locations.  In-house customized dates available on request.


Pederson Consulting
Web: www.pedersonconsulting.com  |  Email: info@pedersonconsulting.com
Toll Free:  (888) 203-6782 / (703) 660-8522 / (703) 660-8523 fax

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